A. CANCELLATION POLICY We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. Please raise the request by Email at care@themeghalayanage.com.
B. EXCHANGE / RETURN
1. Products are eligible for Exchange / Return if: • Damaged or defective products received • Incorrect product is delivered • Food products are not eligible
2. Exchanged items will be delivered within 7-14 days post receipt of returned item.
3. All items eligible for return and exchange must be returned with price tags, invoice etc. in the original box/package as delivered to you.
4. What is the return process? • Raise a return request with customer care via email at care@themeghalayanage.com • Prepare package with original packaging, tags, and invoices • Hand over the package to our logistics partner
5. Where do I send returns? Please send the item(s) to our return centre mentioned below: Dakti Crafts, UC 002, Upper Nongrim Hills, Shillong 793003 Meghalaya
6. When Can I expect a refund for returned items? Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount within 7-14 business days.
Important Note • Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners • We will not be able to accept returns of customised products • No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired • All returned products go through a quality check at our return centres. Refund will be issued only for products which passes the check at our return centres • All return products must be returned in original packaging along with product tags
7. What if my replacement item is out of stock now? We’ll initiate a refund if the item is not available.
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